Frequently Asked Questions

Once we receive your order, our system sends you an order confirmation. Please, check the spam folder in your mailbox. If you found your email confirmation there, don’t forget to mark the email as not spam, so you can receive your order tracking number into your main inbox when we ship your order.

If you still cannot locate your order confirmation, please contact us!

This happens when our page is in a maintenance mode, and we temporarily disabled the payments. Websites consist of various software and databases which we have to regularly backup and update to keep our website safe and secured. Banks do it, all the brands you love do it, and we do it too. Every night.

Don’t worry, this maintenance only takes 15-30 minutes. So If you go to get a snack and come back, there’s a high chance that we’ll be back too.

Yes, and no. 🙂 From May to October you can order online and pick up your order in the tackle shop of Anglers’ Bay Marina in Cleveland, NY (Oneida Lake), and we have some items for sale there too. You can purchase our Oneida Lake apparel all-year-round at Y-Hill Express on the north shore of the Oneida Lake as well.

Y-Hill Express: 2344 NY-49, Blossvale, NY 13308

Anglers’ Bay: 812 State Route 49, Cleveland, NY 13042

Our Adirondack merchandise is available online only.